Refund policy

To start a return, you can contact us at simplypc.uk@outlook.com. Please note that returns will need to be sent to the following address: 33 Star Avenue, Stoke Gifford, Bristol, United Kingdom. BS34 8RG.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at simplypc.uk@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We accept returns on our pre-built PCs in accordance with your statutory rights and our returns policy.

As all custom-built PCs are built specifically to your chosen specifications, we are unable to accept returns or cancellations due to a change of mind once assembly has begun. This does not affect your statutory rights if your computer is faulty, not as described, or not of satisfactory quality.

If you're unsure whether your order qualifies as a pre-built or custom-built system, please contact us before placing your order and we'll be happy to help.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simplypc.uk@outlook.com.